Shipping & Returns Information

At ALLBGT.COM, we proudly partner with multiple trusted suppliers to bring you premium golf simulators, launch monitors, enclosures, projectors, and accessories. Because each brand manages its own logistics, shipping times and return policies vary. Please review the details below to better understand the process for your order.

General Shipping Information

  • Processing Time: Most orders are processed within 1–3 business days.
  • Delivery Time: Standard shipping is 5–10 business days, though freight shipments (simulators, enclosures, large launch monitors) may take longer.
  • International Orders: A shipping quote will be provided and confirmed before fulfillment.

General Returns Information

  • Return Window: Most suppliers allow returns within 30 days of delivery.
  • Condition: Items must be unused, in new condition, and in original packaging.
  • Restocking Fees: Some suppliers may charge a restocking fee. These vary by brand.
  • Custom/Special Orders: Certain products may be non-returnable.

Supplier-Specific Policies

  • Policies may vary by product.

1. HomeCourse Golf - Shipping & Returns

  • Shipping Time: Free within U.S.; 5-7 days standard, 7-10 PO Box/rural, 3-5 weeks for APO/FPO/DPO.
  • Returns: Accepted within 30 days on undamaged products; 15% restocking fee; customer pays shipping.
  • Damaged Goods: Report at delivery + email a photo and the replacement will be sent promptly.
  • Warranty: 1-Year limited (motor, netting, screen); exclusions apply.

2. GOLFJOY - Shipping & Returns

  • Shipping Time: Free within U.S. (excl. HI, AK, GU, PR, PO Boxes, APO); 1-4 days processing; 3-7 days U.S., 7-16 days international.
  • Returns: 30-day return window; email support with photos/videos; items must be unused & tracked.
  • Return Costs: GOLFJOY covers if error; customer pays if change of mind; no restocking fee.
  • Refund: 3-5 days inspection; refunded in 2-3 working days; original shipping not refunded.
  • Guarantee: 30-day money-back guarantee; 1-year full warranty.

3. NVISAGE - Shipping & Returns

  • Return Window: 30 days from delivery, must be like-new and in original packaging.
  • Return Authorization: RMA required for any return.
  • Shipping Charges: NVISAGE pays for valid warranty return; customer pays for invalid claims.
  • Abandonment Clause: Item may be abandoned after 90 days if return costs are unpaid.
  • Process: NVISAGE manages repair or replacement and returns via the agreed RMA method.
  • Valid Warranty Claims: NVISAGE will cover return shipping using the agreed RMA method.
  • Invalid Warranty Claims: The customer is responsible for shipping costs. If unpaid, the item may be deemed abandoned after 90 days.
  • Turnaround: Once the product is assessed as valid for warranty repair or replacement, NVISAGE will return it per the agreed RMA logistics.
  • Estimated Delivery Time: Typically 7-14 business days, with some sources noting a delivery window of 2-4 weeks depending on your location and logistics providers.

4. Carl’s Place - Shipping & Returns

Shipping

  • Most orders within the U.S. ship free (contiguous states).
  • Paid shipping is available for faster delivery or items requiring freight.
  • Handmade or custom items may take extra production time.

Returns

  • Return Window: 30 days from delivery.
  • Condition: Items must be new, unused, and in original packaging.
  • Restocking Fee: 30% fee may apply if items are not in new condition.
  • Return Shipping: Customer is responsible for return shipping costs.
  • All returns are inspected before a refund or exchange is processed.

Warranty

  • Manufacturer’s warranty applies as listed on the product page.
  • Contact the manufacturer for warranty service or defective items.

5. Ernest Sports - Shipping & Returns

Shipping

  • Processing Time: Orders typically ship within 2–3 business days.  
  • Shipping Fees: Standard shipping fees apply; expedited options may be available at checkout.

Returns

  • Return Window: 30 days from the date of delivery. ()
  • Condition: Items must be new, unopened, and unused. 
  • Restocking Fee: A 15% restocking fee applies to eligible returns. ()
  • Return Shipping: Customer is responsible for return shipping costs and risk of loss. 
  • Return Authorization (RA): An RA number is required before returning any product.  

Warranty & Repairs

  • Manufacturer Warranty: Each product comes with a 1-year warranty covering manufacturing defects.  
  • Eligibility: Warranty applies to products purchased directly from Ernest Sports or authorized distributors.  
  • Repair Process: To initiate a repair, contact Ernest Sports at 855-354-4653 to obtain an RA number.  
  • Out-of-Warranty Repairs: Standard service repair fee is $40, including domestic shipping.  

6. GoSports - Shipping & Returns

Shipping

  • Orders typically ship within 1–2 business days.
  • Standard shipping fees apply; expedited options may be available at checkout.
  • Some items may take extra processing and are not eligible for expedited or international shipping.

Returns

  • Return Window: 30 days from delivery.
  • Condition: Items must be unused, in original packaging, and in the same condition as received.
  • Restocking Fee: 15% fee may apply for eligible returns.
  • Return Shipping: Customer is responsible for return shipping.
  • Refunds are issued to the original payment method after inspection.

Warranty

  • Manufacturer’s warranty applies where indicated.
  • For repairs or warranty claims, for customer service for instructions.

7. Full Swing - Shipping & Returns

Shipping

  • Custom simulator installations typically require 2 days on-site.
  • Full Swing provides full-service project management, including installation and training.

Returns

  • Return Window: See Full Swing’s E-Commerce Terms & Product Policies for details.
  • Condition: Items must be new, unused, and in original packaging.
  • Restocking Fee: 15% may apply to eligible returns.
  • Return Shipping: Customer is responsible for return shipping costs.

Warranty

  • Manufacturer Warranty: 1-year coverage for manufacturing defects.
  • Repair Process: Contact Full Swing customer service to initiate repairs.
  • Out-of-Warranty Repairs: Standard service fee of $40, including domestic shipping.

8. GolfZon - Shipping & Returns

Shipping

  • Manufacturing and preparation take up to 3 weeks (includes production, packaging, and inland transport from South Korea).
  • Expect ~8 weeks from purchase to installation completion, including shipping and preparation time.

Returns

  • Return Window: Hardware may be returned within 14 days of receipt.
  • Condition: Items must be returned in the same condition, with all original packaging and accessories.
  • Restocking Fee: A restocking fee may apply for eligible returns.
  • Return Shipping: Customer is responsible for shipping costs.

Warranty

  • Manufacturer Warranty: 1-year coverage for manufacturing defects.
  • Repair Process: Contact GolfZon or ALL BGT for customer service to initiate repairs.
  • Out-of-Warranty Repairs: Standard service fees may apply.

9. Alphard Golf - Shipping & Returns

Shipping

  • Orders typically ship within 1–2 business days.
  • Free ground shipping on orders over $200 within Canada.
  • Orders under $200 will have shipping costs calculated at checkout.

Returns

  • Return Window: 30 days from purchase.
  • Condition: Items must be unused, undamaged, and in original packaging.
  • Restocking Fee: 15% for used items.
  • Return Shipping: Customer is responsible for return shipping costs.

Warranty

  • Warranty Period: 1-year express limited warranty on most products; 2-year warranty on Club Booster V2 and Cybercart.
  • Coverage: Covers manufacturing defects under normal use.
  • Shipping Costs: Free for warranty-related repairs within the first 6 months; after 6 months, customer pays shipping at discounted rates.
  • Warranty Registration: Register your product at Alphard Warranty Registration.

10. Big Moss Golf - Shipping & Returns

Shipping

  • Orders received before 5:00 PM typically ship the same day; orders after 5:00 PM ship the next business day.
  • Orders are not processed or shipped on weekends unless arranged in advance.

Returns

  • Return Window: 60-day money-back guarantee for most products.
  • Condition: Items must be like-new, with no creasing, rips, or damage.
  • Restocking Fee: 15% for eligible returns.
  • Return Shipping: Customer is responsible for shipping costs.
  • Custom Orders: Only warrantied for defects; cannot be returned.

Warranty

  • Standard Products: 60-day warranty against manufacturing defects.
  • Custom Orders: Warranty applies for defects only.
  • Warranty Process: Contact Big Moss Golf or ALL BGT customer service to initiate a claim.

11. SimBooth - Shipping & Returns

Shipping

  • Shipping fees are calculated at checkout and vary by location.
  • Orders are processed promptly; specific processing times may vary.

Returns

  • Return Policy: All sales are final. No exchanges, returns, or refunds are accepted after purchase.

Warranty

  • Coverage: Warranty against manufacturing defects.
  • Warranty Claims: Contact SimBooth at support@simbooth.com with proof of purchase and a detailed description of the issue.
  • Shipping Costs: Customers pay to return defective parts. SimBooth covers shipping for repaired or replacement parts back to the customer if covered by warranty.

12. Optoma - Shipping & Returns

Shipping

  • Shipping fees are calculated at checkout and vary by location.
  • Orders are processed promptly; specific processing times may vary.

Returns

  • Return Policy: All sales are final. No exchanges, returns, or refunds are accepted after purchase.

Warranty

  • Coverage: Limited warranty against defects in materials and workmanship.
  • Warranty Period: Varies by product; refer to the product’s warranty terms.
  • Warranty Claims: Contact Optoma at support@optoma.com or 1-888-289-6786.
  • RMA Process: If eligible, you will receive a Return Merchandise Authorization (RMA) number with shipping instructions.
  • Shipping Costs: Customer is responsible for shipping defective products to Optoma.

13. The Net Return - Shipping & Returns

Shipping

  • Orders are processed promptly; specific processing times may vary.
  • Shipping fees are calculated at checkout based on location.
  • Free standard UPS shipping for domestic orders over $650.

Returns

  • Return Window: 30-day money-back guarantee on undamaged products.
  • Condition: Items must be undamaged.
  • Restocking Fee: 15% for eligible returns.
  • Return Shipping: Customer is responsible for shipping costs.

Warranty

  • Warranty Period: 3 years or 250,000 shots, whichever comes first, on nets.
  • Coverage: Covers defects in materials and workmanship.
  • Warranty Claims: Contact The Net Return at sales@thenetreturn.com or (973) 636-7354 with proof of purchase and issue details.
  • RMA Process: Eligible products receive an RMA number with shipping instructions.
  • Shipping Costs: Customer pays to return defective products; The Net Return covers shipping repaired/replacement items back if covered under warranty.

14. BenQ - Shipping & Returns

Shipping

  • Orders are typically processed within 2 business days.
  • Free ground shipping on U.S. orders over $35 (excluding Alaska and Hawaii).
  • BenQ currently ships only within the U.S. and does not ship to PO Boxes.

Returns

  • Return Window: 30 days from the original shipping date.
  • Condition: Items must be returned in original condition with all packaging and accessories.
  • Restocking Fee: 15% for returns with physical damage not caused by BenQ or the shipping carrier.
  • Return Shipping: Customer is responsible for shipping costs.

Warranty

  • Standard Warranty: 3 years from purchase for projectors, covering parts and labor.
  • Lamp Warranty: Pre-installed lamps: 1 year or 2,000 hours; replacement lamps: 90 days or 500 hours.
  • DOA (Dead on Arrival): Report within 30 days; BenQ replaces the unit and covers shipping costs.
  • RMA: Required for all warranty claims.
  • Shipping Costs: BenQ covers shipping for warranty claims within the first year; after that, customer pays return shipping.

15. Golf VX - Shipping & Returns

Shipping

  • Orders are processed promptly; specific processing times may vary.
  • Shipping fees are calculated at checkout based on location.
  • Free shipping may be available on select models; check product details for eligibility.

Returns

  • Return Window: 30 days from the original shipping date.
  • Condition: Items must be returned in original condition with all packaging and accessories.
  • Restocking Fee: 15% for returns with physical damage not caused by Golf VX or the shipping carrier.
  • Return Shipping: Customer is responsible for shipping costs.

Warranty

  • Warranty Period: 3 years from purchase, covering parts and labor.
  • Lamp Warranty: Pre-installed lamps: 1 year or 2,000 hours; replacement lamps: 90 days or 500 hours.
  • DOA (Dead on Arrival): Report within 30 days; Golf VX will replace the unit and cover shipping costs.
  • RMA: Required for all warranty claims.
  • Shipping Costs: Golf VX covers return shipping for warranty claims within the first year; after that, customer pays return shipping.

TruGolf - Shipping & Returns

Shipping

  • Orders are typically processed within 2 weeks from the date of order.
  • Shipping fees are calculated at checkout and vary by location.
  • Free shipping may be available on select models; check product details for eligibility.

Returns

  • Return Window: 30 days from the original shipping date.
  • Condition: Items must be returned in original condition with all packaging and accessories.
  • Restocking Fee: 15% for returns with physical damage not caused by TruGolf or the shipping carrier.
  • Return Shipping: Customer is responsible for shipping costs.

Warranty

  • Standard Warranty: 3 years from purchase, covering parts and labor.
  • Lamp Warranty: Pre-installed lamps: 1 year or 2,000 hours; replacement lamps: 90 days or 500 hours.
  • DOA (Dead on Arrival): Report within 30 days; TruGolf will replace the unit and cover shipping costs.
  • RMA: Required for all warranty claims.
  • Shipping Costs: TruGolf covers return shipping for warranty claims within the first year; after that, customer pays return shipping.

TruGolf Premium & Trim Golf Simulators – Warranty & Subscription

The TruGolf Premium Simulator and the TruGolf Trim Simulator include enhanced coverage and benefits compared to other models:

  • 2-Year Limited Warranty – Protects your investment with extended coverage on defects in materials and workmanship.
  • 2-Year Expanded Subscription – Access TruGolf’s advanced software features, course library, and updates for two full years, included with your purchase.

This added protection and subscription package ensures you get the best performance, reliability, and long-term value from your TruGolf simulator.

Questions?

For product-specific shipping or return details, contact us at Support@allbgtinc.com/(888)970-6483. Our team is here to help ensure your order is delivered smoothly. Thank you for visiting ALL BGT.